Important Class Notes
This class is offered using WITC's Interactive Television (ITV) network. In an ITV class, your instructor may be physically located at another location and teaching classes in several locations at the same time. An on-site facilitator may be present if you are at a location away from the course instructor. These classes require your attendance in the classroom! This class is offered in an accelerated format. Accelerated classes are limited to students enrolled in an accelerated program, such as Supervisory Management. You will need to contact the instructor or instructional dean to enroll in this class if you are not part of an accelerated program.
 
Class Number 61799
Catalog Number 10-196-108
Class Title Customer Service
Semester / Year Fall 2014
Units 1.00
Instructor Ptacek,Peter P
Course Fee  $138.65
Senior Fee  $138.65

 

 

Location Ashland
Building WITC Ashland Campus
Instruction Mode ITV
Room Day(s) Time Date(s)
0007Tu05:30-08:20p08/18-09/02
 
Class Description
This course examines customer service as it relates to organizational quality. It addresses service models for internal and external customers, systems and strategies applied to customer service, and tools and techniques for gathering customer feedback and handling complaints.
 
Important Class Notes
This class is offered using WITC's Interactive Television (ITV) network. In an ITV class, your instructor may be physically located at another location and teaching classes in several locations at the same time. An on-site facilitator may be present if you are at a location away from the course instructor. These classes require your attendance in the classroom! This class is offered in an accelerated format. Accelerated classes are limited to students enrolled in an accelerated program, such as Supervisory Management. You will need to contact the instructor or instructional dean to enroll in this class if you are not part of an accelerated program.

Additional Course Offerings
(Click any column heading to sort.) 
Class Number Catalog Number Class Title Location Instruction Mode Start Date View Course Information
61804  10-196-108  Customer Service  Rice Lake  ITV  08/19  View Course Information 
61928  10-196-108  Customer Service  Ladysmith  ITV  08/19  View Course Information 
61803  10-196-108  Customer Service  Online  Online  08/18  View Course Information 
61800  10-196-108  Customer Service  New Richmond  ITV  Filled View Course Information 
61801  10-196-108  Customer Service  Superior  ITV  08/19  View Course Information 
61805  10-196-108  Customer Service  Hayward  ITV  08/19  View Course Information 

 


 

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